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Customer Care

Shipping and Delivery

How long does shipping take?

Orders typically ship within 1-2 days. Shipping time vary based on the individual store and destination.
To view estimated shipping time for your orders, please visit your Order History and choose "Where's My Package?" for more information. You can track your package's delivery progress at any time from this area.

How can I track my order?

If you want to check the delivery status of your order, you can find the most updated tracking information by visiting Order History.
Click on "Where's My Package?" to view your order’s estimated date of arrival and tracking history. Please note, depending on how the store ships your order, there may not be tracking information available.

How much does shipping cost?

We strive to maintain low shipping costs. The shipping price associated with each item is displayed at checkout. The cost varies depending on the size, weight and destination of your order. Since items may ship from multiple stores, shipping costs are applied separately by item ordered.

Where does my order ship from?

SHINGOU CO.,LTD. is a global platform, connecting customers with stores from across the world. Your order could ship from a variety of locations depending on the store's location.

How do I change my shipping address?

Before placing your order on , you can change the shipping address directly in your shopping cart.
If your order was placed within the first 8 hours, you can go to your Order History and click "Change Shipping Address".
Once your order has been shipped, It's impossible to change the address. We recommend you to contact your local tracking numbers to see if they can reroute your order to another address.