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Customer Care

Be Helpful and Relevant
The Community is intended to provide helpful and relevant content to customers. Content you submit should be relevant and based on your own honest opinions and experience.
Customer Reviews should be about the product.
Respect Others
SHINGOU CO.,LTD. values diverse opinions, so you may disagree with some content that you come across. Keep in mind that something that may be disagreeable to you may not violate our Guidelines. In order to maintain a welcoming environment for all users, your participation in the Community must always be respectful of others. In particular:
  • Don't post content that is libelous, defamatory, harassing, threatening, or inflammatory. For example, don't use obscenities or profanity, and don't express hatred or intolerance for people on the basis of race, ethnicity, nationality, gender or gender identity, religion, sexual orientation, age, or disability, including by promoting organizations with such views.
  • Don't post content that is obscene, pornographic, or lewd, or that contains nudity or sexually explicit images.
  • Don't post content that invades others' privacy. For example, don't post other people's phone numbers, email addresses, mailing addresses, or other personal information, and don't post links to phishing or other malware sites.
  • Don't impersonate other people or organizations or pretend to be someone or something you're not.
  • Don't repeatedly send messages or requests to other people.
  • Don't attempt to drown out other people's opinions, including by posting from multiple accounts or coordinating with others.
  • Don't engage in name-calling or attack people based on whether you agree with them.
  • You may question the beliefs and expertise of others as long as it is relevant and done in a respectful and non-threatening manner.
Sexual Content
Some products containing sexual content and some sex and sensuality products are permitted to be sold on SHINGOU CO.,LTD., and we encourage users to express their opinions about those products. Some sexual content such as nudity and sexually explicit images or descriptions is restricted because audiences within our Community may be sensitive to that content.
Infringing Content
Don't post content or interact with other members of the Community in a way that infringes the intellectual property or other proprietary rights of others. Only post your own content or content that you have permission to use.
Illegal Activity
Don't post content that encourages or supports behavior that is illegal, including violence, fraud, illegal drug use, underage drinking, or child or animal abuse. Examples of prohibited content include:
  • Content advocating, threatening, or joking about physical or financial harm to yourself or others, including terrorism.
  • Content offering fraudulent goods, services, schemes, or promotions (e.g., make-money-fast schemes, pyramid schemes).
  • Content posted intentionally as sarcasm as it relates to self-harm or harm to others.
  • Content that encourages or supports the dangerous misuse of a product.